CANCELLATIONS

Here’s everything you need to know about cancellations at our markets.

WE DON’T TAKE CANCELLATIONS PERSONALLY

Street food’s a tough business: stuff comes up, you/staff get rundown and sometimes the weather in the UK is outright awful – we get it. That’s why we don’t take cancellations personally. We have a set of terms and conditions in place (see below) to let everyone know where they stand and providing they’re adhered to, you’re welcome to cancel a particular market for any reason you see fit – there’ll be zero long term impact on our relationship.

HOW To MAKE A CANCELLATIONS

Please make all cancellations by email (markets@buoyevents.co.uk). Even if you don’t get a response, your cancellation will be received and processed accordingly.

CANCELLATION TERMS 

1. For bookings at regular Buoy markets, cancellations received within 14-days of trading are late cancellations, and liable to the full fee (£45 on weekdays, £75 on weekends).
2. Cancellations made at least 2 week in advance, by email, are subject to a £12.50 administration fee.
3. A credit will be applied to your account for the remaining balance, less the cancellation admin fee.
4. Cash refunds are not offered.

WHAT HAPPENS IF WE CANCEL A MARKET

We will only cancel a market on safety grounds and that is typically due to high wind speeds of 40mph+. Wet weather is unpleasant but not unsafe.

1. We reserve the right to cancel individual bookings, whole invoices, or an event in full or in part.
2. Such cancellations may arise following non-receipt of invoices due, due to untradeable weather, or where it is not possible to go ahead with a booking for other reasons.
3. It may not be appropriate or possible to provide refunds or credits, in full or in part, where we have to make such a cancellation.